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Terms, Conditions & Shipping

Terms, Conditions & Shipping

We ship to: UK, Ireland, France, Germany, Denmark, Sweden - and many other places! If your location isn't there, please email us!

DELIVERY

Our standard shipping to UK addresses: is 3-4 working day, but next working day is available too, if ordered before 12 Noon. Any orders placed after that will arrive +1 working day later.  Next working day orders that are placed at the weekend will be packed and shipped on Monday, and will be delivered on Tuesday. Sat & Sun are not working days. 

Please note, if this is your first order we will only send to the cardholders/billing address for security, even if you have put in a different shipping address when in the checkout.  If you would like an order shipped elsewhere get in contact first. Security is our priority. 

1-4 Tester Pots = £2.95 (2nd Class, 3-4 working Days) | £8 Next working day if ordered before 12 Noon

Up to 550ml or 550g = £5 (Standard 3-4 working Days) |  £8 Next working day if ordered before 12 Noon

Up to 10 liters = £7 (Standard 3-4 working Day) |  £11Next working day if ordered before 12 Noon

Above 10 Litres = £11 (Standard 3-4 working Day) or £15 For next working day if ordered before 12 Noon

We do post internationally and to difficult post codes, but please get in contact before placing order for a postal quote

 Channel Islands, Isle of Man, Isle of Wight, and Highlands & Scottish Isles incur a surcharge of £16 extra. Ireland has a surcharge calculated at checkout. 

We will post WORLDWIDE

 

TERMS AND CONDITIONS

When you place an order with The Organic & Natural Paint Co you agree to accept the following terms and conditions.

The Organic & Natural Paint Company is a trading name of Eleventh Green Ltd.  Company Number: 10357888 Vat Number: 253471411


 
Making A Purchase

The Organic & Natural Paint Co aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.


All prices quoted are in British pounds sterling (£). We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of The Organic & Natural Paint Co and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa and MasterCard via a secure web server.

If this is your first order we will only send to the cardholders/billing address for security, even if you have put in a different shipping address when in the checkout.  If you would like an order shipped elsewhere get in contact first. Security is our priority.  We have placed this notice at the header of the checkout to make sure it is noticed. We will not be held reposnsible. 

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, a full list of the products you have ordered and all costs.


Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, The Organic & Natural Paint Co disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete .The Organic & Natural Paint Co cannot be held responsible for any loss or damage that may arise from the use of this information. 

Due to colour variations between computer screens / printed colourcharts it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they selected and The Organic & Natural Paint Co strongly recommend trying a tester pot prior to making a selection.

Returns Policy
We want you to be totaly satisfied with your order. So if you are unhappy with your goods for any reason, you can return unopened, standard stock items*, in their original condition, within 14 days of receipt. Returned goods may be subject to a handling charge of 25% and you are responsible for all return postage fees.  Please note that if your order is returned to us and damaged in transit we cannot credit your returned order*.

The goods should be returned, at your cost, and must arrive in a condition fit for resale for a refund to be made. You must get in contact us via our web form or chris@organicnaturalpaint.co.uk before returning item(s) as we have specific aand multiple locations for different stock.  Any non-standard stock products cannot be returned unless defective.

*We only stock paints / finishes / oils / waxes / products in white and clear** , so all non-white paints and finishes are mixed to the personalised colour you order, so therefore cannot be returned. 

Damages
Any damages must be notified to The Organic & Natural Paint Co within 24 hours of receipt if a claim is to be made.

Colour variations:

Natural paints (pigments) may show slight deviations from the standard since they are not petrochemically homogenized. However, we try to level these deviations and test every batch on consistency before it leaves the factory. I would always hint to the various reasons that a colour tone actually may look a bit different from what was to be seen in the colour tone book or on the previous coating: The actual colour tone is influenced by the amount of paint mixed, the method of mixing, the tools used for painting, the painting technique, the colour and consistency of the substrate, the coat thickness, the incidence of light, the ambient temperature and more.

**The paint colour of 'White' such as offered in the Auro 250 and 260 range will generally be mixed to achieve a whiteness level of 94% against EN13300 and as such are considered white. If you are hesistant about it not being 'white enough' we would suggest that you try a tester pot first.

Due to colour variations between computer screens / printed colourcharts it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they selected and we (and AURO UK) strongly recommend trying a tester pot prior to making a selection.

We only stock paints in white and clear, so ALL non-white paints are mixed to the personalised colour you order, so therefore cannot be returned. 

Is white the white I would expect? It is a characteristic of natural paints that they are not brilliant or pure white, but they are classified as white - white covers quite a scale, Auro 260 and Auro 250 paints achieve a whiteness level of 94% against EN13300 and as such are considered white. We are conscious that white is a very wide spectrum and people have different expectations which is why we also recommend people try testers to ensure satisfaction; our experience is that a huge majority of our customers prefer the white a little warmer that the stark brilliant whites - again all personal taste and perception though. We produce a cream and ivory finish in the range and there is a distinct difference the white is certainly a little more creamier than a brilliant white, when painted on I would expect the first coat at least to be a little of coloured when using a deep coloured primer, although over subsequent coats the colour we know as white will be achieved.

 

Chemicals and toxins. We have published information from Auro regarding any trace elements of additives, but please check or contact Auro directly before purchase. We cannot be held responsible for any issue that arises from the use of Auro paints or any other paints. Use at your own risk.


Cancelling Your Order
If you wish to cancel your order for standard shipping it is important that you do so ASAP. Please email chris@organicnaturalpaint.co.uk and request a cancellation. We cannot guarantee your order will be able to be cancelled as orders are often fulfilled and posted within the hour, but we will do our best depending on the status of your order when your email arrives.  Where you have requested express or next day delivery, a cancellation instruction must be received within 1 hour of order being placed.


Delivery 
All orders are normally dispatched within 3 working days; if there is likely to be a delay we inform you as soon as possible. We operate Monday to Friday and aim to ship within one day of receiving an order and orders received before noon are usually dispatched same day. Orders placed after 12 Noon on Friday,  or any time on Saturday or Sunday are not packed until Monday at the earliest.

Express delivery offers a next-day service for orders received before 12 Noon.  Please note that for both standard and express services, deliveries are only made between Monday and Friday and not at the weekend. Saturday deliveries are possible from £35, please get in contact for pricing.
During public holidays and the Christmas period  The Organic & Natural Paint Co will be closed so deliveries may vary, please contact us if your order is urgent.

We are not accountable or responsible for your order once the courier or postal service collects, and we are not responsable for late, or missing deliveries, with or without tracking data. 

Please note that although we send through all extra delivery details you add to your order through to the courier(s) we have to state that courier has the right not to honour these extra details if they feel it is not safe, or for other reasons, so we cannot guarantee that they will leave in your 'safe place' or 'designated area' as we have no control of this. 

Any orders that are 'refused' delivery to the specified address are still accountable for by the customer. If the delivery is refused and it is sent back to our depot, the customer will be liable for the cost of this return, and also the cost of return to themselves if the order cannot be refunded e.g. if it is a personalised item such as mixed to order paint. 

Late delivery & errors from couriers.

We cannot be held responsible for your order once the courier has collected from our depot. If the courier is at fault, we will do everything we can to help speed up the process for you, but ultimately we cannot be liable for any losses or delays at the customers end due to errors not made by us. If the order has been damaged or broken, please see the damaged goods section above.  All couriers are external companies and we are not responsible for their actions. 

Marketing. We may contact you with offers and news via email or other ways. You may opt out at any time, please just notify us in writing. If you have subscribed manually, such ways such as through our sign up forms, or made a purchase, or requested a colour chart, you allow us to contact you directly.

Coupon codes or discount codes. Only one code can be used per transaction. 


Credit Card Security
Your credit/debit card details are entered via Stripe Secure Payments web page. (stripe.com) We do not store any card details ourselves. 

Reaching Us
For general information contact us by emailing us on chris@organicnaturalpaint.co.uk

Complaints Procedure
We endeavour to respond to all complaints within three working days. Please email chris@organicnaturalpaint.co.uk. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

The Organic and Natural Paint Company is a trading name of Eleventh Green LTD
Company Number: 10357888 | VAT Number: GB 253471411
Eleventh Green LTD (Accounts Only) High Mill, Yorkshire, England, YO16 6XQ

Main office based in (the far from mountainous) Norwich, Norfolk, England. 2017